Some people think that family life and parents have great influence on children's development, while others believe that external influence plays a more important role in children's lives. Discuss both these views and give your own opinion.

Parenting and schooling are two necessary stages in children's development process(?). However, which one is more influential has become a controvertial issue these days.
Some people belive that children's personalities are basically formed during their childhood, thus famly life and early experience affect children more impressively. That means, if children grew up in a happy and harmonious family environment, they would become more confident and kind to others. By contrast, children who live in an unfortunately divorced or violent family would gain less happiness which are necessary at this age. They might become introverted and not willing to make friends with others in campus. Those who are spoiled when they are young might be self-centered and are prone to harm others. Because of its importance, so many parents put their heart on educating their children. They help them learn how they are expected to behave and what role they will play in the world.
On the other hand, schooling is definitely one kind of exteral influence which has an essential effect on children. Apart from transporting knowledge, schools are perfect places to assist children forming well behaviors and building social skills. In school, children can gain much happiness from playing with others whose age are identical to them. They share ideas and help each other in a way which is entirely different that of adults. Introverted children may be transformed into extroverted or even charismatic ones. Also, what children experience when they leave parents are impressive as well because they are able to judge by themselves and decide whether they should following their own hearts. For instance, they will choose their favored majors no matter how their parents persue them not to.
In conclusion, i would say family life are really important to children's development, but external experience are essential as well. These experience can work as a compliment to their family life.

近年來(lái)醫(yī)療糾紛（包含醫(yī)療事故和病人不滿）雖大幅度上升，但醫(yī)療事故并未同步增加，這說(shuō)明目前的醫(yī)療糾紛并不只是醫(yī)療技術(shù)的問(wèn)題，而往往是人文性醫(yī)療服務(wù)的問(wèn)題。艾力彼公司的調(diào)研顯示，在頻發(fā)的醫(yī)療糾紛中，純技術(shù)原因引起的不到20%。患者的醫(yī)學(xué)知識(shí)不足以評(píng)價(jià)醫(yī)生的醫(yī)療技術(shù)，因此就醫(yī)感受主要源于對(duì)人文性醫(yī)療服務(wù)的評(píng)價(jià)，醫(yī)務(wù)人員人文性醫(yī)療服務(wù)的缺失將直接導(dǎo)致患者滿意度下降，這也是不少醫(yī)療技術(shù)先進(jìn)的大醫(yī)院醫(yī)療糾紛不斷的原因之一。

　　醫(yī)療糾紛小則擾亂醫(yī)療工作秩序，大則影響醫(yī)院的聲譽(yù)，嚴(yán)重的甚至導(dǎo)致醫(yī)院關(guān)閉。如天津某三甲大醫(yī)院卷入了醫(yī)療糾紛，法院判院方敗訴，作出賠償較大金額的判決，引來(lái)媒體報(bào)道與炒作，導(dǎo)致病人日漸減少，醫(yī)生因此流失，如此惡性循環(huán)，一段時(shí)間內(nèi)醫(yī)院?jiǎn)T工人數(shù)降到300人左右，最終導(dǎo)致醫(yī)院被另一家三甲醫(yī)院吞并，原址土地出售，不再掛該院招牌，人員并入新醫(yī)院。“人無(wú)遠(yuǎn)慮，必有近憂”，目前門(mén)庭若市，醫(yī)療技術(shù)高明的大型醫(yī)院應(yīng)以此為戒，加強(qiáng)危機(jī)預(yù)防管理。

　　法國(guó)管理學(xué)家費(fèi)堯曾說(shuō)過(guò)，管理不是一個(gè)點(diǎn)，而是一條線，是相互聯(lián)系的運(yùn)動(dòng)過(guò)程。危機(jī)管理也是這樣，它的過(guò)程是消除危機(jī)因素的系列活動(dòng)，管理者應(yīng)該考慮如何縮減（Reduction）危機(jī)情境的發(fā)生，如何做好危機(jī)管理的準(zhǔn)備工作（Readiness），如何規(guī)劃以及如何培訓(xùn)員工以反應(yīng)危機(jī)局面（Response）并從中盡快恢復(fù)（Recovery），這四個(gè)方面（4R）構(gòu)成了基本的危機(jī)管理。

　　由艾力彼管理顧問(wèn)公司創(chuàng)立的“醫(yī)患危機(jī)預(yù)防模型”強(qiáng)調(diào)危機(jī)預(yù)防機(jī)制。現(xiàn)在大部分醫(yī)院對(duì)醫(yī)療投訴和糾紛的處理，都是采取“滅火行動(dòng)”。醫(yī)療糾紛產(chǎn)生了，處理人員就事論事，“兵來(lái)將擋，水來(lái)土淹”，處于被動(dòng)的應(yīng)急狀態(tài)。根據(jù)危機(jī)管理“預(yù)防為主，處理其次”的原則，這不是最好的方法；“醫(yī)患危機(jī)預(yù)防模型”在患者不滿或投訴剛產(chǎn)生時(shí)，就主動(dòng)進(jìn)行監(jiān)控管理，“防患于未然”，以最大限度防止危機(jī)的出現(xiàn)或縮減危機(jī)帶來(lái)的不利影響。